SERVICES

Operational Support • Pre-Opening Assistance • Interim Management • Food & Beverage Development

Every hospitality business faces different challenges. Whether you are preparing for an opening, navigating a period of transition, looking to improve food & beverage performance or seeking a fresh operational perspective, I provide practical, hands-on support tailored to your business.

Services include operational audits, food & beverage consulting, process optimisation, team training, pre-opening support and interim management assignments.

Each project is personally delivered, with a focus on creating sustainable improvements, developing local talent and enhancing the overall guest experience.

From short-term operational projects to on-site training and leadership support, my goal is simple: help hospitality businesses build stronger teams, deliver exceptional guest experiences and achieve long-term success.

F&B Development

Enhancing restaurant operations, beverage programs, wine lists, menu development, service delivery and guest experiences to improve both guest satisfaction and commercial performance.

Operational Audits

Fresh eyes, practical insights and actionable recommendations. Identifying opportunities to improve systems, workflows, efficiency and overall business performance through practical operational support.

Pre-Opening Support

Supporting hospitality businesses through new openings, operational transitions, project implementation and business growth.

Interim & Relief Management

Providing experienced operational leadership during periods of transition, recruitment, leave cover or peak trading periods.

SOP & Systems Setup

Opening/closing procedures, service sequence, daily briefing structure, bar standards, checklists and management routines.

Menu & Wine List Development

Owner Support / Second Opinion

For owner-operated resorts that need an experienced external view before making decisions.

Peak Season Support

Short-term operational support to help resorts and hospitality businesses prepare for, manage and perform during their busiest trading periods

Typical Engagements

Operational Review

3–7 days on site
Review operations, guest experience, food & beverage performance and service standards, followed by practical recommendations and an action plan.

Pre-Opening Support or Special Projects

1–6 weeks
Support with operational planning, recruitment, team training, SOP development and opening readiness.

Relief Management or Peak Season Support

2–6+ weeks
Temporary leadership support during recruitment, management transitions, leave cover or operational challenges.